Servicing My Craftsman Power Tool
I was using my Craftsman tool when it suddenly lost power and wouldn’t restart. I tried basic troubleshooting, but it still won’t work. What’s the professional way to get it repaired or replaced through official support?
Discussion
Dang, didn’t expect an answer this clear. Respect for laying it all out like that!
While tightening fence posts my Craftsman impact driver cut out and refused to revive, so I paused work and collected proof: clear photos of the tool and battery, the model and serial from the nameplate, a short video showing the fault, and a screenshot of my purchase receipt. Then I contacted craftsman support via their help portal, included the model/serial, the evidence, and a brief timeline of troubleshooting I’d already done, and asked for repair authorization or a replacement under warranty while requesting a case number. The rep asked one quick follow-up, arranged return shipping, and confirmed repair status. Keeping a tidy packet of photos, purchase proof, and a concise description made the whole process straightforward and stress free.