Recovering a Vanished Cathay Pacific Itinerary
I had a confirmed Cathay Pacific reservation but it disappeared from the app shortly before my trip — calls and airport kiosks didn’t help. How do I get the booking reinstated or rebooked professionally and quickly?
Hi! I ran into this once the morning of a family reunion, so I acted fast and kept my request tightly focused: in a single message I explained the flight date and route, described exactly when the itinerary vanished from my app, and asked the team to either reinstate the record or rebook me on the next available flight. I submitted that note through Cathay Pacific’s support page at https://cathay-pacific-airline.pissedconsumer.com/review.html , asked for an acknowledgement with a case reference, and requested priority handling because I was at the airport. The agent checked the backend, reissued my boarding pass, and confirmed the updated itinerary by email having a concise timeline and a clear desired outcome made the whole process fast and painless.