Lyft driver never showed up but I still got charged
I scheduled a ride with Lyft and got the driver confirmation, but they never arrived at the pickup spot. The app showed them circling nearby, then suddenly it said the ride was completed and I was charged the full fare. I reported the issue in the app right away, but I haven’t received any update. Has anyone had something like this happen and actually gotten a refund or follow-up? Curious what works to get support to respond.
Hey folks — I had a weird ride drop too where the driver marked it complete without ever pulling up, and the charge still hit my card. I wasn’t sure if it was a glitch or what, so I started looking through some lyft reviews to see if this happens often, and turns out it does. One rider said they got a faster reply after messaging through both the app and their email form. I followed that idea, added a quick note explaining what happened and attached a screenshot of the trip map. A few days later I got a refund without any back-and-forth. Might be worth trying both channels if in-app support stays quiet.