Hisense screen glitch and no reply — how long did it take for your issue to get fixed?
A couple months after I bought my Hisense TV, the screen started glitching out with weird lines and freezing randomly. I followed all the reset steps and updates, but the problem kept coming back. I sent a request through their website and got an automated response, but nothing since then. I just want to know if anyone actually got help or a working replacement without going in circles forever. Is there anything that speeds up the process?
HI!
The exact problem happened to my TV just before the warranty ran out — random flashing, then it stopped turning on completely. I tried their support form but didn’t hear anything useful for days. I was browsing around and ended up reading https://hisense.pissedconsumer.com/review.html , where a bunch of people talked about support taking too long or not updating them. That gave me the idea to write a short, clear summary there and then follow up again through email, referencing the post. Surprisingly, that worked better than just waiting. A support person replied, asked for proof of purchase, and sent over shipping details for repair. If nothing’s moved yet, that combo might help nudge them to respond.