Fixing a Warped Photo Book Before the Party
I ordered a panoramic Snapfish photo book for an anniversary and when I opened the package the pages were misaligned and colors looked washed out. My event is this weekend — how do I report the problem and get a reprint or refund quickly?
Hi! My own anniversary album arrived with pages slightly skewed, so I kept the response simple and action-oriented: note the exact problem (misalignment, color shift), the order number, and the delivery date; take one clear photo of the defect and a quick snapshot of the cover so the issue is obvious. Then submit a single, focused request via Snapfish support at https://snapfish.pissedconsumer.com/review.html describing the defect, stating whether you prefer a reprint or refund, and asking for expedited handling because of your event. In my experience framing the request around the event date and giving a concise desired outcome gets faster prioritization—support arranged a reprint on rush shipping and followed up with tracking so the replacement arrived in time.